Delivery & Returns
Practical SurfaceWare Limited has carefully selected its products and we hope you will be happy with your purchase. However if you feel you need to return an item to us for any reason:
Practical SurfaceWare offer a No Quibble Cancellation Policy
CANCELLATION
Under the distance selling regulations act, you have the right to cancel your goods within 7 days, starting the day after receiving the order, for a refund of the price of the goods. Practical SurfaceWare offer a no quibble policy which means that if you are in any way dissatisfied with our products you can return them for a full refund or exchange, the only thing we ask is:
Please advise us in writing within 7 days of receipt of the order, emailto: support@practicalsurfaceware.comor in writing to:
Practical SurfaceWare Ltd, Weedon Hill Farm, Weedon Hill, Hyde Heath, Amersham, Buckinghamshire, HP6 5RH informing us that you wish to cancel the order; and You take reasonable care of all goods in your possession and return them to us, unused and in the original packaging, within 3 days from the cancellation date. It will be your responsibility to re-pack the goods and to pay for delivery back to Practical SurfaceWare Limited.
A refund will be processed when the goods have been received back to Practical SurfaceWare, and the refund for the cost of the goods, will only be credited to the credit cards holder's account which was used to make the original purchase. Practical SurfaceWare Limited reserve the right to refuse a refund should the goods be either used or not in the original packaging.
From receipt of your order and payment we aim to despatch within 2 working days. When this is not possible we will advise you by email. You have the option in the checkout page to choose either a Standard Royal Mail delivery, which is a First Class delivery,or a Courier Next Day Delivery. The majority of goods despatched through Royal Mail First Class Delivery will be delivered within two days (excluding weekends and Bank Holidays).
Please Note: Couriers do not collect or deliver on Weekends or Bank Holidays, therefore any orders received and despatched on a Friday will be delivered on the next working day. Orders received on a Weekend or Bank Holiday will not be despatched until the next working day, for delivery the following day.
The Courier service will need a signature for delivery, please let us know of any delivery instructions if you are unlikely to be in i.e. Please leave with neighbour at 36. If they attempt delivery and you are not in, they will leave you a card for you to arrange re-delivery.
DELIVERY CHARGES
We like to keep things simple, the Standard Royal Mail First Class delivery is £4.96 and delivery may take up to 3 days. The Courier Next Day Delivery is £5.95 and will be delivered the day following despatch of the goods. Orders over £40.00 are delivered to UK Postcodes FREE OF CHARGE.
Scottish Highlands & Islands, Channel Isles, Isle Of Man & Northern Ireland Deliveries to the Scottish Highlands & Islands, Channel Isles, Isle of Man and Northern Ireland will be despatched by Royal Mail First Class delivery. If you would like a Courier delivery to these areas,please email sales@practicalsurfaceware.com or call us on 01494772 956 for a quotation of the delivery charges.
Once you have placed your order with us, we are unable to change any of the information you have given us, as most orders are dispatched from our warehouse, however if you have made a mistake please call us as soon as you can on 01494 772 956, and we will do our best to make any changes to your order. In the event that goods are returned to Practical SurfaceWare Limited because of non delivery, we will charge for re-delivery.
DAMAGED GOODS
You must notify us promptly and in any event within 24 hours of receipt of any goods that appear to be damaged in transit by email to: support@practicalsurfaceware.com In those circumstances, you must also keep all packaging as this will be required when making a claim. Where a signature is required to acknowledge receipt, the signature of the person accepting delivery at the delivery address will be proof of receipt of the goods.
FABRIC CUT TO ORDER
All fabric ‘By The Metre’ is cut from the roll to the customers individual requirements. Due to this, once cut, the fabric cannot be returned as this product can not be resold due to differing customer requirements. We do offer a free swatch service which we strongly recommend. This allows you to view the fabric and assess if it suits your requirements. If the goods were cut and supplied to your specification or which have been personalised for you, then we regret you will have no right to cancel the contract.
COMPLAINTS
In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 3 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email: support@practicalsurfaceware.com or contact us by phone: 01494 772 956